Hospitality reset solutions
HOSPITALITY
RESET SOLUTIONS
Innovate to optimize profit and performance
HOTEL INDUSTRY : DEALING WITH THE CRISIS
« Bad companies are destroyed by a crisis, good companies survive the crisis, but great companies are defined by a crisis”
Andy Grove, fondateur Intel Founder
Candice Jabouille la Salle
What if the crisis was an opportunity for hoteliers to rethink everything for the better?
The recent pandemic sounded as a warning for the hotel industry, accelerating the transformation of a sector which was at the forefront of innovation just a few years ago. How can we fail to see this as an opportunity for hoteliers to reinvent themselves and optimize their organization?
Hospitality Reset Solutions is a French-Swiss consulting agency in ORGANIZATIONAL OPTIMIZATION.
To stand out from its competitors, meet current economic, social and environmental challenges and be profitable, a hotel has to be in a process of continuous improvement.
We support you in the success of the post-Covid-19 period by analyzing and acting on 4 components:
• STRUCTURE
Organizational chart
Functions / Roles / Responsibilities
Executive Committee
Intermediaries
• PEOPLE
Skills
Corporate culture
Management
Work models
. MEANS
Infrastructure
Hardware / Digital Tools
Partners / Suppliers
. PROCESS
Procedures / Protocols
Codes
The organization optimization comes from the balance and quality of interactions between the work organization, the team management, the resources, in a context which must also be taken into account.
OUR APPROACH
OUR VISION
Our approach is holistic. It takes into account the organization as a whole.
We believe that the 4 components – STRUCTURE – PEOPLE – MEANS – PROCESS – contribute to its financial results, like links of a chain that hold each other together.
The profit results from a fair balance between the 4 components.
OUR VALUES
Our values are deeply focused on people, collective intelligence and sustainability. They are based on the ability to see things as they are, do things as they should be done and find, with employees, the most effective solutions.
PEOPLE – TOGETHER – COMMON SENSE – INNOVATION – SUSTAINABLE
OUR ADDED VALUE
Our added value: KNOW HOW – 360° VISION – EFFICIENCY.
We do our utmost to maximize the objectives set, at the lowest cost.
During an organisational optimisation mandate, we help you:
• Define the objectives to be achieved.
• Identify the gaps between the current situation and the objectives.
• Diagnose the main issues to be taken into account.
• Identify the improvement measures to be taken.
We offer you effective and optimal solutions, we support you in the implementation of your organizational performance improvement plan and we offer you detailed feedback.
OUR SOLUTIONS
We analyze your issues, recommend effective and optimal solutions and support their implementation:
ORGANIZATIONAL OPTIMIZATION
We help you optimize your organization (STRUCTURE – HUMAN – RESOURCES – PROCESS) and make it consistent with your performance objectives.
Our methodology:
• Support in defining your goals.
• Identification and diagnosis of gaps between the current situation and the defined objectives (Audit).
• Analysis of the strengths / weaknesses of the organization and the opportunities / threats related to the environment.
• Identification of improvement tools and recommendations.
• Choice of strategic orientations and adequacy strategy / resources.
• Action plan and mobilization of employees.
• Support in the implementation.
• Feedback.
« A LA CARTE » SERVICES
We adapt our services to the flow of your needs in the areas of ORGANIZATION, STRATEGY, LEADERSHIP.
We help you define your future project and align your objectives with the expectations of all stakeholders.
If you find yourself in these situations, we can support you!
• “I have a vision but it is not clearly formulated or communicated to my collaborators. »
• “The world in which we operate has changed a lot since Covid-19, we have to adapt to new challenges. »
• “How to align our employees expectations with those of our shareholders? »
• “How to create an attractive value proposition that stands out from the competition? »
• “I need help to restructure a department. »
• “I want to adapt my business model to current challenges. »
• « I’m too operational, I can’t find time to think about strategy. »
• « I want to clarify our DNA (mission/values). »
• « I would like to define an HR policy that would include a CSR dimension and show our commitment to fight misconducts in the workplace. »
• « I would like to simplify the organization and develop our processes. »
• « I would like to create a collaborator experience, I need help. »
We have created Hospitality Reset Solutions to answer all these questions with you.
Q & A
How was Hospitality Reset Solutions born?
- Our service offer was born out of the desire to help independant hotels and tourism stakeholders overcome the Covid-19 crisis by focusing on innovation. Also, during my 20 or more years of experience in luxury hospitality, in recent years I have observed in several 5* Swiss hotels, organisational, financial and human dysfunctions that have an inevitable impact on profit. In all these businesses I discovered complicated situations and weakened structures. I wanted to use my experience to offer solutions that focus on optimization and innovation.
What types of dysfunctions have you observed?
- Many hoteliers, because of lack of time, perspective or resources, because of the complexity of the technical tools (I am thinking in particular of Revenue Management), because micro-management is still very present, and because the authority of managers is restricted, do not have an overview of the operation of their hotel that would allow them to make the right decisions.
- Also, many hotels, previously managed by hoteliers who knew their profession very well, are now managed by external managers who are primarily interested in short-term financial profit. There is a conflict between the external financial managers on the one hand, and the hoteliers on the other. The hoteliers are certainly interested in financial results, but in the human aspect also. Hospitality is a human-based profession.